Where access is restricted to our delivery vehicle the order will be to delivered to kerbside only please contact us to discuss further prior to the dispatch of your order if you are concerned.

A minimum of 2.8m width for vehicle access is required to the property with a flat, firm, solid & even surface – manual handling devices will not move on gravel, grass or soft areas

Bulk & heavy items such as 0.28 cubic metre and above to areas nationwide are usually delivered on a lorry using a delivery network on a pallet via a lorry with a tail lift so a minimum 2.8m vehicle access is required. The driver will have a manual handling truck and is not expected to move the delivery beyond the rear of the vehicle but our drivers will help as much as possible when able to. The pallet is part of the item and will be left with the goods at the customer’s property.

If we are delivering in our own van network to many parts of the southeast our delivery drivers will be as helpful as they can safely be. They will bring the bulk wood volume in barrow bags so these can be moved easily with a sack barrow so that you can store in a convenient place. Our drivers will be happy to move them to a front garden or a side alley but for health & safety purposes they cannot come through the house and they will only deliver to a back garden where there is very free and easy access. Please respect our drivers they will help but we have to keep them safe at all times.